Emergency Vets in Cheltenham

## Summary Arvonia Vets describes itself as an **independent** practice (established **since 1980**) focused on **family pets**, with on-site advanced kit including a **CT scanner**, **ultrasound**, and a **fully equipped laboratory**. The practice appears set up for both everyday care (for example **vaccinations**, **puppy/kitten packs**, and **repeat prescriptions**) and more complex surgical work (the website highlights **orthopaedics**, **knee reconstruction**, and **complex soft tissue surgery**). In recent reviews, owners repeatedly mention **same-day appointments**, **clear explanations and thorough exams**, and urgent care including an **emergency C-section**. ## Services - **Emergency veterinary services** (mentioned in clinic data; reviews describe urgent care including an emergency **C-section**). - **Surgery**, including website-listed **orthopaedics**, **knee reconstruction**, and **complex soft tissue surgery**. - **CT scanning** (website mentions a CT scanner; facilities also list **ultrasound** and an in-house **laboratory**). - **Vaccinations** (mentioned in reviews for a puppy vaccination). - **Puppy and Kitten Packs** (website-listed). - **Repeat prescriptions** (website-listed). - Investigation/diagnosis for medical conditions (reviews mention diagnosis and treatment support for **Addison’s disease**). ## People - **Jake (vet)**: mentioned multiple times for being **thorough** and **clear in explanations**. One owner describes Jake checking a kitten over, **asking lots of questions**, giving an **anti-sickness injection**, and explaining **what to watch for**; another says Jake “explains everything” and makes them feel safe. - **Reception team**: several reviews point to reception being **welcoming** and helpful in practical ways—one mentions getting a **same-day appointment** and a receptionist comforting a child by bringing out “Bruno,” described as a teddy. - **Insurance support**: one reviewer describes the **management team handling insurance claims** on their behalf. ## Reviews **Google rating: 4.8 stars from 176 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Rapid access when worried**: same-day appointments are explicitly mentioned. - **Emergency and high-stakes care**: an owner reports an emergency **C-section** and says they had “full confidence in the vet.” - **Clear, thorough consultations**: owners describe vets asking detailed questions, explaining next steps, and telling them what to monitor at home. - **Treatment outcomes noted by owners**: examples include a kitten returning to normal within **24 hours** after an **anti-sickness injection**, and a dog diagnosed with **Addison’s disease** recovering quickly (as described by the owner). - **Aftercare/follow-up**: post-op checks are mentioned after a **neutering** procedure.

## Summary Woodlands Veterinary Clinic Ltd treats a range of pets (cats, dogs, small furries, and birds/exotics) and, based on its website, offers specific clinics like **Puppy Parties**, **senior pet clinics**, and **laparoscopic spay surgery**. Out of hours, calls are **transferred to a dedicated veterinary emergency clinic** (rather than being handled in-house). Recent reviews repeatedly describe support with **complex, long-running conditions** (for example, a dog diagnosed and treated for **Cushing’s disease**) as well as **surgery and aftercare**, with owners noting that nurses look after pets after procedures. ## Services - Care for **cats, dogs, small furries, and birds/exotics** (as stated on the clinic website). - **Puppy Parties**: a **4-week course** for puppies aged **8–14 weeks** to play and socialise in a safe setting (website). - **Senior pet clinics** (website). - **Laparoscopic spay surgery** (website). - **Out-of-hours**: calls transferred to a **dedicated veterinary emergency clinic** (website). - Conditions and treatments mentioned in reviews: - Investigation leading to diagnosis of **Cushing’s disease** and ongoing treatment support. - **Eye problems** with “tricky complications” mentioned by an owner of pugs. - **Surgery** with post-procedure nursing care noted (no specific procedure named in the review). ## People - **Ella**: named in a review for kindness and support during diagnosis and treatment of a dog’s **Cushing’s disease**. - **Hannah**: also specifically thanked for support during the same Cushing’s case. - **Nursing team**: described by one reviewer as caring for pets **after procedures**. - **Reception team**: mentioned for helping with **medication** and handling questions/queries. ## Reviews **Google rating: 4.7 stars from 203 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners describe thorough work-ups for serious illness, including pursuing “every possible cause” before diagnosing **Cushing’s disease**, followed by ongoing support during treatment. - Multiple reviews mention help with **urgent situations** and being accommodated “as soon as possible” when a dog was unwell. - Several accounts focus on **end-of-life support**, describing staff giving owners time and guidance when saying goodbye. - Surgery and aftercare are referenced, including pets being looked after by nurses **after procedures**, and one owner citing “enhanced…technology” during surgery (without specific equipment named).

## Summary Cheltenham Animal Shelter/Casvet appears to be connected with an animal shelter (reviewers explicitly mention that using the practice helps support the shelter). Based on the information available, it seems set up for everyday pet healthcare (vaccinations are specifically mentioned) as well as urgent/extended-hours care (listed as offering emergency veterinary services). Owners repeatedly describe practical, decision-relevant details such as: - Taking time at appointments to give advice rather than rushing (a puppy vaccination appointment with nurse Hannah was described as unusually thorough even at the end of the day). - Handling challenging dogs calmly and confidently (one owner mentions “reactive” dogs and says the team were accommodating and confident with them). - Not pushing up costs unnecessarily (one reviewer contrasts Casvet with other practices and says they didn’t try to increase the bill). - Support around bereavement (one owner describes being allowed time when bringing in a cat who had died, and the team making paw prints and saving a vial of fur). ## Services - **Veterinary nurse training facility** (listed in clinic data). - **Emergency veterinary services** (listed in clinic data; no further details provided on how this is delivered). - **Vaccinations** (a puppy vaccination appointment is described in a recent review). - **Support after a pet death** (a review describes staff allowing time and providing keepsakes such as paw prints and a vial of fur). ## People - **Hannah (nurse)**: mentioned by name for a puppy vaccination appointment; the owner highlights that she took time to give advice and was friendly and positive, rather than keeping it to a quick appointment. ## Reviews **Google rating: 4.7 stars from 281 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Appointments described as unhurried and advice-led (including taking extra time at the end of the day). - Owners of reactive or difficult-to-handle dogs say the team were accommodating and confident. - Multiple reviewers describe staff as reassuring during stressful situations, including bereavement support (paw prints and a vial of fur were specifically mentioned). - One reviewer explicitly says the practice doesn’t try to inflate bills unnecessarily. - Several reviewers mention that choosing this practice helps support the animal shelter.

## Summary Bourton Vale Equine Clinic Limited is an equine-only hospital providing ambulatory, hospital and referral work, plus reproductive and routine healthcare. Reviews describe referral-level procedures and investigations, including an ovariectomy that became more complex than expected but was reported as successful, and a half-day of “intensive gastrointestinal investigations.” Practical care details mentioned include regular updates (including over a weekend), horses being monitored closely, being taken out to graze in hand to stay calm, and “immaculate” stables. Pricing feedback is mixed: one recent client said an uninsured surgical case was “very reasonable” with an accurate quote, while another review alleges “extortionate prices.” ## Services - **Hospital and referral care (equine hospital):** described as a “well-equipped” equine hospital; referral for **ovariectomy** reported in a recent review. - **Diagnostics/investigations:** “intensive gastrointestinal investigations” mentioned in a review. - **Reproductive services:** multiple reviews mention mares being put **in foal**, including a 19-year-old mare, both “on the 1st attempt.” - **Ambulatory services:** listed on the clinic website summary. - **Routine health care:** listed on the clinic website summary. - **Emergency veterinary services:** listed in the provided clinic data (no further detail stated). ## People - **Ashley (vet, name uncertain):** a reviewer believes the surgeon/vet for an ovariectomy was “Ashley” (they note they may have the name wrong). They credit the vet with a “brilliant result” on a complicated case and valued being kept updated regularly. - **Nursing/support team:** one review highlights the “competence” of nursing and support staff during gastrointestinal investigations. - **Front-of-house/team during clinics:** one reviewer mentions staff repeatedly offering refreshments and being consistently polite during a clinic session. ## Reviews **4.6 stars from 30 reviews.** Themes below are drawn from the latest written reviews available to us. - **Successful referral-level care:** a complicated **ovariectomy** reported as successful, with ongoing monitoring and regular updates (including over a weekend). - **Reproduction outcomes:** mares getting in foal “on the 1st attempt,” including an older mare (19 years). - **Facilities and animal management:** stables described as “immaculate”; horses taken out to graze in hand to keep calm; facilities described as “well-equipped.” - **Pricing experiences conflict:** one owner reports “very reasonable” costs and an accurate quote for an uninsured surgery; another alleges “extortionate prices” and unprofessional conduct.

## Summary Medivet Cheltenham is part of the Medivet group (a corporate veterinary chain) and offers general practice care with on-site facilities such as an in-house laboratory, X‑rays, ultrasound and an orthopaedic theatre. The practice website lists 15‑minute consultations, nurse clinics, and home visits, and also notes out‑of‑hours care is provided by Vets Now Cheltenham (with an out‑of‑hours consult fee shown as “from £320 inc VAT”). From the latest reviews, owners repeatedly mention friendly, informative staff and accommodating handling for anxious or reactive pets (including arranging visits when the building is empty for a dog that doesn’t like other dogs). However, there are also repeated complaints about being kept waiting beyond appointment time, and one review describes a vet being unable to examine a cat and suggesting sedation for future visits. ## Services Based on the clinic website summary and owner reviews, services and capabilities mentioned include: - **Routine and preventive care:** vaccinations/boosters (including a cat booster jab), parasite care, microchipping - **Neutering** - **Dentistry** - **Diagnostics and procedures:** ECG, endoscopy, in‑house laboratory testing, X‑rays, ultrasound - **Surgery facilities:** orthopaedic theatre (facility listed) - **Nurse clinics** - **15‑minute consultations** (as stated on the website) - **Animal Health Certificates** (for pet travel) - **Home visits** - **Species seen (as listed):** cats, dogs, rabbits, and exotics - **Out-of-hours care:** provided by **Vets Now Cheltenham** (as the clinic’s stated out‑of‑hours arrangement) ## Pricing - **Out-of-hours consult fee:** “from **£320 inc VAT**” (noted on the practice website; prices stated as subject to change). - Reviews mention a **monthly payment plan** used for routine appointments and medication, but no price or inclusions are specified. ## People - Reviews refer to **vets and veterinary nurses** being “patient” and “helpful,” and owners say they are kept **well informed**, with explanations given “thoroughly.” - Handling of **anxious or difficult-to-manage pets** is a recurring point: - One owner says their anxious cat has a “stress free experience,” and staff are described as sensitive to the cat’s anxiousness. - Another owner with a dog that “does not like other dogs” says the team arranged visits for when the practice is empty to avoid encounters. - One review mentions a **university student on placement**, described as the main positive part of that visit. ## Reviews **Google rating: 4.5 stars from 131 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Communication and friendliness:** multiple owners describe staff as welcoming and friendly, and say procedures and options are explained clearly. - **Accommodation for anxious/reactive pets:** examples include arranging appointments when the building is empty for a dog reactive to other dogs, and being sensitive to a nervous cat. - **Waiting-time problems:** one reviewer reports repeated lateness for morning appointments (15–30 minutes late across multiple visits) despite polite staff. - **Mixed experience with cat handling/examination:** one owner says a vet could give a booster jab but couldn’t examine the cat and suggested sedation for future appointments; the owner disagreed and contrasted this with a previous vet who (they say) managed without sedation.