Stow Veterinary Surgeons – Vets in Cheltenham
Clinic Overview
- Several reviewers describe the team as kind, cheerful and consistently professional, including one client who says they have used the practice for 15 years without issue. - Recent positive examples include care for a puppy across multiple visits, treatment for a dog’s injured paw, and support with a cat’s dental work and insurance paperwork. - End-of-life care is viewed very differently by different clients: one reviewer describes a peaceful and compassionate euthanasia experience, while another reports a very negative experience involving a rapid cancer diagnosis and a £200 bill.
Stow Veterinary Surgeons is a CVS-owned small-animal practice in Cheltenham, established in the 1820s and treating dogs, cats and small pets including rabbits, guinea pigs and ferrets. The clinic offers routine and preventive care, surgery, dentistry, diagnostics and 24-hour emergency cover via an out-of-hours service. It also states on-site X-rays, ultrasound and in-house blood testing, alongside RCVS Core Standards accreditation and status as a veterinary nurse training practice.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, six-month health checks and microchipping.
- •Surgery and dentistry: neutering, general surgery, keyhole (laparoscopic) surgery and dental treatment; recent reviews mention a cat having a dental procedure with nine teeth extracted, and another cat being prepared for surgery for resorptive lesions.
- •Diagnostics and monitoring: in-house blood tests, X-rays, ultrasound and nurse clinics including blood pressure checks.
- •Additional care options: acupuncture, anal sac expression, nail clipping, an on-site dog grooming parlour, home visits and GB pet travel documentation.
- •Emergency and urgent care: 24-hour out-of-hours cover with telephone advice and emergency consultations; reviews also mention prompt appointments for problems such as a dog’s paw injury and next-day access for another dog.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. In reviews, one client described prices as on the expensive side compared with other practices, and another reported a £200 charge for a short appointment that ended in euthanasia.
People
- •Lizzie (vet): thanked in a recent review after an elderly cat’s dental procedure.
- •Jayne (reception): mentioned positively in the same review.
- •Hannah: thanked in reviews for processing a pet insurance claim and for being especially helpful around a cat’s surgery.
- •Ann (veterinary nurse): praised for helping with treatment for a dog’s injured paw.
- •Olivia (vet): also thanked for the same paw-injury visit.
- •One reviewer also praised an unnamed female vet as kind and engaging.
Reviews
Stow Veterinary Surgeons has a 4.6-star Google rating from 120 reviews. Recent written feedback is mixed, with many positive accounts alongside a small number of serious complaints.
- •Several reviewers describe the team as kind, cheerful and consistently professional, including one client who says they have used the practice for 15 years without issue.
- •Recent positive examples include care for a puppy across multiple visits, treatment for a dog’s injured paw, and support with a cat’s dental work and insurance paperwork.
- •End-of-life care is viewed very differently by different clients: one reviewer describes a peaceful and compassionate euthanasia experience, while another reports a very negative experience involving a rapid cancer diagnosis and a £200 bill.
- •A further negative review raises concerns about handling during neurological or reflex testing on a very unwell dog and feels cost was prioritised over the pet’s interests.
