Medivet Cheltenham

Medivet Cheltenham is part of the Medivet group (a corporate veterinary chain) and offers general practice care with on-site facilities such as an in-house laboratory, X‑rays, ultrasound and an orthopaedic theatre. The practice website lists 15‑minute consultations, nurse clinics, and home visits, and also notes out‑of‑hours care is provided by Vets Now Cheltenham (with an out‑of‑hours consult fee shown as “from £320 inc VAT”).

From the latest reviews, owners repeatedly mention friendly, informative staff and accommodating handling for anxious or reactive pets (including arranging visits when the building is empty for a dog that doesn’t like other dogs). However, there are also repeated complaints about being kept waiting beyond appointment time, and one review describes a vet being unable to examine a cat and suggesting sedation for future visits.

Services

Based on the clinic website summary and owner reviews, services and capabilities mentioned include

• •Routine and preventive care: vaccinations/boosters (including a cat booster jab), parasite care, microchipping
• •Neutering
• •Dentistry
• •Diagnostics and procedures: ECG, endoscopy, in‑house laboratory testing, X‑rays, ultrasound
• •Surgery facilities: orthopaedic theatre (facility listed)
• •Nurse clinics
• •15‑minute consultations (as stated on the website)
• •Animal Health Certificates (for pet travel)
• •Home visits
• •Species seen (as listed): cats, dogs, rabbits, and exotics
• •Out-of-hours care: provided by Vets Now Cheltenham (as the clinic’s stated out‑of‑hours arrangement)

Pricing

• •Out-of-hours consult fee: “from £320 inc VAT” (noted on the practice website; prices stated as subject to change).
• •Reviews mention a monthly payment plan used for routine appointments and medication, but no price or inclusions are specified.

People

• •Reviews refer to vets and veterinary nurses being “patient” and “helpful,” and owners say they are kept well informed, with explanations given “thoroughly.”
• •Handling of anxious or difficult-to-manage pets is a recurring point
• •One owner says their anxious cat has a “stress free experience,” and staff are described as sensitive to the cat’s anxiousness.
• •Another owner with a dog that “does not like other dogs” says the team arranged visits for when the practice is empty to avoid encounters.
• •One review mentions a university student on placement, described as the main positive part of that visit.

Reviews

Google rating: 4.5 stars from 131 reviews. “”

• •Communication and friendliness: multiple owners describe staff as welcoming and friendly, and say procedures and options are explained clearly.
• •Accommodation for anxious/reactive pets: examples include arranging appointments when the building is empty for a dog reactive to other dogs, and being sensitive to a nervous cat.
• •Waiting-time problems: one reviewer reports repeated lateness for morning appointments (15–30 minutes late across multiple visits) despite polite staff.
• •Mixed experience with cat handling/examination: one owner says a vet could give a booster jab but couldn’t examine the cat and suggested sedation for future appointments; the owner disagreed and contrasted this with a previous vet who (they say) managed without sedation.