Cheltenham Animal Shelter/Casvet

Services

• •General veterinary care and consultations: Owners describe the team as friendly, approachable and efficient, with some saying vets get to the problem quickly while staying calm and gentle.
• •Vaccinations: Puppy vaccinations are specifically mentioned, including a thorough, advice-led appointment that owners felt was helpful rather than rushed.
• •Handling nervous or reactive pets: Reviews mention accommodating, confident and kind handling for more challenging dogs.
• •Emergency veterinary services: Emergency care is listed in the clinic information, though no further detail is given on how this is delivered.
• •Support after a pet death: Owners describe compassionate bereavement support, including being given time at the clinic and keepsakes such as paw prints and a vial of fur.
• •Veterinary nurse training facility: This is listed in the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

• •Hannah (nurse): Praised by name for a puppy vaccination appointment described as especially thorough, friendly and helpful, with plenty of advice given.
• •Toby: Named in one recent critical review that raised concerns about medication explanations and appointment handling.
• •Wider team: Reviews regularly describe the vets and support staff as caring, reassuring, approachable and gentle, especially during stressful appointments and bad-news consultations.

Reviews

Google rating: 4.7 stars from 289 reviews.

• •Recent feedback is mostly very positive, with many owners describing the team as kind, caring, reassuring and good with animals.
• •A repeated theme is that appointments feel unhurried, with staff taking time to explain things and offer advice; Hannah is singled out for a particularly helpful puppy vaccination visit.
• •Owners also praise confident handling of reactive dogs, a calm and welcoming atmosphere, and the fact that using the practice supports the animal shelter.
• •One recent reviewer reported serious administrative and communication problems, including record mix-ups, prescription issues and poor follow-through around medication advice.