Cheltenham Animal Shelter/Casvet

Owners repeatedly describe practical, decision-relevant details such as

• •Taking time at appointments to give advice rather than rushing (a puppy vaccination appointment with nurse Hannah was described as unusually thorough even at the end of the day).
• •Handling challenging dogs calmly and confidently (one owner mentions “reactive” dogs and says the team were accommodating and confident with them).
• •Not pushing up costs unnecessarily (one reviewer contrasts Casvet with other practices and says they didn’t try to increase the bill).
• •Support around bereavement (one owner describes being allowed time when bringing in a cat who had died, and the team making paw prints and saving a vial of fur).

Services

• •Veterinary nurse training facility (listed in clinic data).
• •Emergency veterinary services (listed in clinic data; no further details provided on how this is delivered).
• •Vaccinations (a puppy vaccination appointment is described in a recent review).
• •Support after a pet death (a review describes staff allowing time and providing keepsakes such as paw prints and a vial of fur).

People

• •Hannah (nurse): mentioned by name for a puppy vaccination appointment; the owner highlights that she took time to give advice and was friendly and positive, rather than keeping it to a quick appointment.

Reviews

Google rating: 4.7 stars from 281 reviews. “”

• •Appointments described as unhurried and advice-led (including taking extra time at the end of the day).
• •Owners of reactive or difficult-to-handle dogs say the team were accommodating and confident.
• •Multiple reviewers describe staff as reassuring during stressful situations, including bereavement support (paw prints and a vial of fur were specifically mentioned).
• •One reviewer explicitly says the practice doesn’t try to inflate bills unnecessarily.
• •Several reviewers mention that choosing this practice helps support the animal shelter.