Madra Veterinary Clinic Ltd – Vets in Cheltenham
Clinic Overview
- Owners regularly mention fast help for urgent or unexpected problems, including same-day appointments and quick access for pets needing non-routine care. - A strong theme is clear, unhurried communication: reviewers say the vets explain conditions and treatment options well, without making people feel rushed or pushed. - Ben and Jess are frequently thanked by name for ongoing care and surgery, including eye procedures, spays, and follow-up support.
Madra Veterinary Clinic Ltd presents itself as an independent practice run by a husband-and-wife team with small-animal clinical experience. The clinic highlights same-day emergency appointments for sick animals, along with in-house diagnostics including digital X-ray, ultrasound, and blood and urine testing. Recent reviews consistently describe quick access for urgent problems, clear explanations of treatment options, and a calm, compassionate approach.
Services
- •Same-day emergency care for sick animals, with voicemail guidance to an overnight emergency provider when the clinic is closed. Reviews describe pets being seen quickly for non-routine problems, including first-time clients.
- •Routine care and preventive appointments, including vaccinations, boosters, wellness exams, and microchipping. Reviews mention cats attending for booster appointments with a thorough check-over.
- •Surgery, with the website listing soft tissue and orthopaedic surgery. Reviews specifically mention eye surgery and spays, along with follow-up care and check-ups.
- •Dental care.
- •Diagnostics and testing, with in-house facilities listed as
- •Digital X-ray
- •Ultrasound
- •Haematology analyser
- •Biochemistry analyser
- •Urinalysis
- •Pet travel documentation for dogs and cats, with DEFRA approved Official Veterinarians able to issue travel documents.
- •Grooming, including an on-site grooming parlour.
- •Also listed: a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also point to good value, with owners mentioning value for money, a lack of pressure to add extras, and honest discussions about treatment.
People
Ben and Jess are the two names that come up most often in reviews, with owners praising their clear communication, calm manner, and surgical care. Ben is repeatedly mentioned for being thorough and good with animals, while Jess is especially praised for taking time to explain options and for eye surgery and spay work. Millie is named on reception for her compassion, and the wider reception team is regularly described as friendly, welcoming, and helpful.
Reviews
Google rating: 5.0/5 from 77 reviews.
- •Owners regularly mention fast help for urgent or unexpected problems, including same-day appointments and quick access for pets needing non-routine care.
- •A strong theme is clear, unhurried communication: reviewers say the vets explain conditions and treatment options well, without making people feel rushed or pushed.
- •Ben and Jess are frequently thanked by name for ongoing care and surgery, including eye procedures, spays, and follow-up support.
- •Reviews also highlight a compassionate, friendly front-of-house team, with positive mentions of reception, help with insurance paperwork, support for nervous pets, and sensitive end-of-life care.

