Madra Veterinary Clinic Ltd

- Owners regularly mention fast help for urgent or unexpected problems, including same-day appointments and quick access for pets needing non-routine care. - A strong theme is clear, unhurried communication: reviewers say the vets explain conditions and treatment options well, without making people feel rushed or pushed. - Ben and Jess are frequently thanked by name for ongoing care and surgery, including eye procedures, spays, and follow-up support.

Madra Veterinary Clinic Ltd presents itself as an independent practice run by a husband-and-wife team with small-animal clinical experience. The clinic highlights same-day emergency appointments for sick animals, along with in-house diagnostics including digital X-ray, ultrasound, and blood and urine testing. Recent reviews consistently describe quick access for urgent problems, clear explanations of treatment options, and a calm, compassionate approach.

Services

•Same-day emergency care for sick animals, with voicemail guidance to an overnight emergency provider when the clinic is closed. Reviews describe pets being seen quickly for non-routine problems, including first-time clients.
•Routine care and preventive appointments, including vaccinations, boosters, wellness exams, and microchipping. Reviews mention cats attending for booster appointments with a thorough check-over.
•Surgery, with the website listing soft tissue and orthopaedic surgery. Reviews specifically mention eye surgery and spays, along with follow-up care and check-ups.
•Dental care.
•Diagnostics and testing, with in-house facilities listed as
•Digital X-ray
•Ultrasound
•Haematology analyser
•Biochemistry analyser
•Urinalysis
•Pet travel documentation for dogs and cats, with DEFRA approved Official Veterinarians able to issue travel documents.
•Grooming, including an on-site grooming parlour.
•Also listed: a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also point to good value, with owners mentioning value for money, a lack of pressure to add extras, and honest discussions about treatment.

People

Ben and Jess are the two names that come up most often in reviews, with owners praising their clear communication, calm manner, and surgical care. Ben is repeatedly mentioned for being thorough and good with animals, while Jess is especially praised for taking time to explain options and for eye surgery and spay work. Millie is named on reception for her compassion, and the wider reception team is regularly described as friendly, welcoming, and helpful.

Reviews

Google rating: 5.0/5 from 77 reviews.

•Owners regularly mention fast help for urgent or unexpected problems, including same-day appointments and quick access for pets needing non-routine care.
•A strong theme is clear, unhurried communication: reviewers say the vets explain conditions and treatment options well, without making people feel rushed or pushed.
•Ben and Jess are frequently thanked by name for ongoing care and surgery, including eye procedures, spays, and follow-up support.
•Reviews also highlight a compassionate, friendly front-of-house team, with positive mentions of reception, help with insurance paperwork, support for nervous pets, and sensitive end-of-life care.

Reviews for Madra Veterinary Clinic Ltd

Note: Showing the 10 most recent Google reviews out of 77 we track in total. Recent reviews may not be representative of overall sentiment.

Caterina Carter

1 month ago

Wow 🤩 Madra Vets are amazing. They saw my cat on the same day, despite never seeing him before, and they were honest and professional while still remaining compassionate. My cat had to put down which they dealt with amazingly, didn’t rush us out even though I know it was running longer than it should and they didn’t try to upsell anything - they were just so honest. The receptionist is an absolute gem as well, happy to accommodate my very stressed cat and move his appointment around. I’m now going to move my other pets over to these guys from their current vet. I can’t thank you enough ⭐️

Ellie sanders

2 months ago

Great experience so far - recently registered here and popped in to get our two cats their boosters - Ben was very friendly and thorough in checking them over and working through some of the more complex medical history for one of them

Michaela Hurcombe

4 months ago

This is by far the best vets I have ever come across! I can't recommend them highly enough! They treat both my dogs and have operated on one of them. Ben is a regular Dr Dolittle, he gets the animals and they get him. Millie the receptionist is very compassionate. The whole team are great.

Sherie

5 months ago

We can’t recommend Madra Vets in Cheltenham enough — they are simply exceptional! Titan always receives the highest standard of care, and it’s so clear that every member of the team genuinely loves what they do. A special mention has to go to Jess, who has been absolutely wonderful. She’s kind, attentive, and incredibly knowledgeable. Titan clearly adores her, and we always feel reassured knowing he’s in such capable and caring hands. Jess takes the time to explain everything thoroughly and never makes us feel rushed — her passion for animals really shines through. The whole practice is clean and welcoming, and the level of professionalism is second to none. Every visit is a positive experience and Titan is always treated like part of the family. Thank you, Jess, and the entire Madra Vets team, for your dedication and compassion. We wouldn’t trust anyone else — highly, highly recommended! 🐾❤️

Cristina Ghafory

Madra is the best veterinarian clinic. The team is amazing, friendly and professional. Thank you so much for looking after my fur baby. X

Jessica Griffiths

6 months ago

An amazing veterinary practice that truly goes above and beyond. I’m a little late writing this review, but I can’t thank the Madra team enough for everything they did for our dog, Po. We’re based in South Wales and adopted Po from a rescue in Gloucester that was using Madra. Jess did an incredible job operating on Po’s eyes, and even after that, we continued to make the four-hour round trip whenever Po had further health concerns and needed her spay. Madra were always so accommodating, caring, and informative. They were also just a phone call away when we couldn’t make the journey, and we were always made to feel that nothing was ever too much trouble. It’s genuinely refreshing to find a veterinary practice that truly cares and listens, rather than treating it purely as a business — something that sadly can’t be said for all vets. From the lovely ladies on reception to both Jess and Ben, the team were always so welcoming and helpful, we couldn’t recommend Madra highly enough.

Saffron Snow

7 months ago

Lovely vets surgery! All the staff were warm and friendly and knowledgeable ❤️

Karen Dean

11 months ago

I simply cannot give enough stars to Jess and the whole team what an amazing breath of fresh air they all are and the care my Toby and myself received was second to none! They genuinely care about each and every pet that they see! Toby adores going in and being made to feel like a superstar. Jess refused to believe that removing my boys eye was the only option and here we are a week later almost completely healed with his eye still firmly in his head …I cannot thank them enough….

Faye Moretti

1 year ago

The peace of mind I’m given having Madra as my vets is priceless. My two cats have been under the care of Ben and Jess and their amazing team since they were kittens, through the routine and the emergency. On the non routine occasions they’ve been seen almost straight away. I really appreciate how they take the time to explain everything and set out the options for treatment. Also, a big shoutout for Ben’s surgical skills! They are an absolute pleasure to deal with, I recommend them to everybody.