Madra Veterinary Clinic Ltd – Vets in Cheltenham
Clinic Overview
- Reviewers frequently mention quick access for urgent care, including same-day appointments for pets not previously registered with the practice. - A consistent theme is clear, unhurried communication, with owners saying the team takes time to explain options, answer questions, and help them feel at ease. - Compassion and empathy stand out strongly, especially in difficult situations such as end-of-life care, where owners describe a gentle and respectful experience.
Services
- •Urgent and emergency appointments: Same-day care for sick animals is a core part of the practice, with voicemail guidance to an overnight emergency provider when the clinic is closed. Recent reviews include pets being seen quickly for urgent issues, including first-time clients.
- •Routine and preventive care: The clinic offers vaccinations, boosters, wellness checks, and microchipping. Reviewers mention cats attending for boosters and receiving a thorough check-over.
- •Surgery and dental care: The website lists soft tissue and orthopaedic surgery, plus dental care. Reviews specifically mention eye surgery, spays, and follow-up support after procedures.
- •Diagnostics and testing: In-house facilities listed include digital X-ray, ultrasound, haematology, biochemistry, and urinalysis.
- •Travel, grooming, and training: The clinic also lists pet travel documentation for dogs and cats through DEFRA approved Official Veterinarians, an on-site grooming parlour, and a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also point to good value, with owners praising honest discussions, no pressure to add extras, and a caring approach that does not feel overly commercial.
People
Ben and Jess are the names mentioned most often by reviewers. They are praised for clear communication, calm handling, and surgical care, with Jess especially highlighted for eye procedures and spays, and Ben for thorough check-ups and compassionate support. Millie is named positively on reception, and more recent reviews also thank Holly and Lucy, while the wider reception team is regularly described as warm, helpful, and reassuring.
Reviews
Google rating: 5.0/5 from 92 reviews.
- •Reviewers frequently mention quick access for urgent care, including same-day appointments for pets not previously registered with the practice.
- •A consistent theme is clear, unhurried communication, with owners saying the team takes time to explain options, answer questions, and help them feel at ease.
- •Compassion and empathy stand out strongly, especially in difficult situations such as end-of-life care, where owners describe a gentle and respectful experience.
- •Ben, Jess, Holly, Lucy, and the reception team are all thanked by name or role, with repeated comments about friendliness, professionalism, and pets feeling unusually relaxed coming into the clinic.
