Regency Vets

Regency Vets appears to be an independent Cheltenham practice founded by husband-and-wife vets Alex and Olivia. Reviews consistently highlight continuity of care, with owners saying they can often see the same vet and that appointments do not feel rushed. Clients also describe clear explanations before treatment, calm and confidence-building handling for nervous pets, and reassuring support around procedures such as spays.

Services

• •General consultations and examinations: owners describe thorough, unhurried appointments, including one hour-long cat consultation and a same-day first visit for an urgent concern.
• •Surgery and procedures: spays are mentioned repeatedly, alongside other procedures where clients felt well prepared from booking through to collection.
• •Treatment for injuries and ongoing issues: examples mentioned by owners include a badly cut paw, a broken dew claw, an eye issue, and varied treatment over time.
• •Repeat prescriptions and advice: clients mention being able to get advice when away from home and help with repeat prescriptions when needed.
• •Support for nervous pets: several reviews mention gentle handling and staff encouraging regular visits so pets become more comfortable with the clinic environment.
• •Pet plan: membership is mentioned by a client, though inclusions are not detailed.
• •Facilities noted by clients: reviews refer to kennels and a large scale, and one owner described the clinic as bright, airy and very clean.

Pricing

No published pricing information is currently available for this clinic.

People

• •Alex (vet): praised for clear explanations, patience with questions, and calm, capable care during procedures and urgent cases.
• •Olivia / Liv (vet): repeatedly described as gentle, reassuring and especially good at helping nervous pets settle; one owner said she spent an hour on a thorough cat consultation.
• •Molly (reception/admin, role implied by reviews): mentioned positively for taking details over the phone and giving pets a warm welcome.
• •Craig (front-of-house/reception, role implied by reviews): often noted for a friendly welcome and helpful manner.
• •Millie (staff, role not specified): named by one client as kind and going the extra mile.
• •Reception and admin team: frequently commended for being welcoming, professional and good at communication.

Reviews

Google shows a 5.0/5 rating from 112 reviews. Recent feedback is very positive, with comments commonly highlighting

• •Continuity and time with the vet: owners value being able to see the same vet and say appointments feel thorough rather than rushed.
• •Calm, reassuring care: reviews describe gentle handling for nervous pets, clear reassurance for anxious owners, and supportive care during both routine visits and emotional situations.
• •Strong communication around treatment: clients mention procedures and likely costs being explained clearly beforehand, with praise for how the team guides them through options over time.
• •A friendly team across the whole practice: reception staff, admin and vets are all mentioned positively, with examples ranging from spays and minor injuries to urgent treatment for a badly cut paw.