Vets Now Cheltenham

Vets Now Cheltenham is part of the Vets Now out-of-hours emergency network under IVC Evidensia, providing emergency care for small animals when regular practices are closed, including holidays. Recent feedback shows a mixed but broadly positive picture: many owners describe prompt treatment, clear explanations and compassionate handling in urgent situations, while others report long waits when more critical cases take priority. Cost remains a recurring theme, with some owners appreciating upfront discussions and others finding emergency fees very high.

Services

• •Out-of-hours emergency veterinary care for small animals, including holiday cover.
• •Emergency triage, with the most urgent cases prioritised when the clinic is busy.
• •Review examples of emergency care include immediate oxygen for a cat in acute heart failure, pain relief in one case, and treatment with medication during an out-of-hours consultation.
• •Owners also mention supportive communication from the initial phone call through to in-clinic treatment, including calm handling of distressed owners and nervous pets.
• •The website lists neurology and oncology as specialties.
• •Vets Now also has 24-hour referral hospitals in Glasgow and Manchester, though there is no indication that the Cheltenham clinic is one of them.

Pricing

No published pricing information is currently available for this clinic.

People

• •Amy: praised for compassionate support during a critically ill dog's overnight emergency, with clear explanations about prognosis, costs and aftercare.
• •Wider team: reviews frequently mention friendly, helpful staff, including a calm phone response, a helpful receptionist, and a vet noted for gentle handling of a nervous dog.

Reviews

Google rating: 4.1 stars from 60 reviews.

• •Many owners describe kind, empathetic care and say pets were seen promptly when the situation allowed, with several praising the team from the first phone call through to treatment.
• •Clear explanations are a repeated positive theme, especially in stressful situations and with nervous pets.
• •Waiting times are a regular frustration in busier periods, particularly when more urgent emergencies are being prioritised; one owner described waiting nearly four hours and then feeling rushed and dismissed.
• •Cost is one of the most common complaints in feedback, with some reviewers calling out very high out-of-hours fees and large deposits for overnight care, even when they were happy with the staff and treatment.