Vets Now Cheltenham – Vets in Cheltenham
Clinic Overview
Vets Now Cheltenham is part of the Vets Now UK-wide network and is set up as an out‑of‑hours emergency service for small animals when host practices are closed (including holidays). Recent reviews describe both high‑pressure triage situations (for example, emergencies taking priority and long waits) and cases where pets were treated quickly, such as immediate oxygen for a cat in acute heart failure. Owners also mention cost being discussed up front and the clinic requiring a large deposit in some circumstances (for example, when a pet is sent for overnight care). Experiences appear mixed: several owners describe clear explanations and calm handling of nervous or distressed pets, while a minority report feeling dismissed after long waits.
Services
- •Out‑of‑hours emergency veterinary care for small animals (including holiday cover), as part of the Vets Now network.
- •Triage and prioritisation of critical cases (one review mentions an incoming emergency dog needing surgery taking priority).
- •Supportive emergency treatment mentioned in reviews
- •Oxygen given immediately for a cat in acute heart failure while waiting to see the vet.
- •Pain relief provided in at least one case (alongside advice to contact the regular vet when it reopened).
- •The website summary lists neurology and oncology as specialties (no further detail provided).
- •Network note from the website: Vets Now has 24‑hour referral hospitals in Glasgow and Manchester (no direct statement that this clinic is one of them).
People
- •Amy (role not stated): repeatedly described in one detailed review as supporting a very unwell dog overnight, explaining prognosis and costs clearly, and handling end‑of‑life discussions and aftercare arrangements with compassion and respect.
- •Front‑desk/phone team (not named): one review highlights calm handling of a stressed phone call; another describes a “lovely and helpful” receptionist.
Reviews
Google rating: 4.2 stars from 50 reviews. “”
- •Clear explanations and calm handling: owners mention vets explaining situations clearly, including in high‑stress emergencies, and handling nervous pets gently.
- •Rapid action for some emergencies: immediate oxygen is specifically mentioned for a cat with acute heart failure; other reviews describe pets returning to normal after treatment.
- •Waiting times and triage frustrations: multiple reviews mention very long waits; one owner reported waiting nearly 4 hours and felt rushed and dismissed when finally seen.
- •Costs and payment expectations: owners mention transparency around costs in at least one case; others describe an “out‑of‑hours fee” they found very high and mention a “large deposit” for overnight care.
- •Strong negative accounts exist: a small number of reviewers allege inadequate care (including one alleging a very sick cat was sent home with no treatment), contrasting with many accounts of attentive emergency care.
Animals Treated at Vets Now Cheltenham
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Vets Now Cheltenham
Opening Hours
Hours
Reviews for Vets Now Cheltenham
Note: Showing the 5 most recent Google reviews out of 50 we track in total. Recent reviews may not be representative of overall sentiment.
J W
in the last week
The staff were very friendly and helpful.
Jennifer Ouardi
a week ago
My dog became very unwell in the early hours of Christmas eve. After being dismissed by my regular vets, I contacted Vets Now for help and I'm so thankful they were there for us. Amy was so supportive, caring and kind. She immediately took Teddy and did everything she could to try and save him. She explained everything clearly, including transparency around cost and prognosis. Unfortunately, my lovely boy passed later that morning, but I was comforted to know he was surrounded by kindness when he went. Everything from breaking the news to me, sorting money and the collection of his body was handled with the upmost compassion and respect by Amy, other members of the Vets Now staff via phone and Dragon Vets. Thank you for everything you did to try and save him, we are so grateful.
John Knowles
a week ago
Bev Hibberd
a month ago
Shame the NHS don't act this quick. So so happy to have our Beagle back to normal after seeing the vets, at the out of hours place in near Cheltenham race course. Thank you .
Nick Knight
a month ago
Excellant service very nice vet who explained everything and dealt with Dolly in a calm and gentle manner as she is very nervous at the vets.
Rosie Rees
3 weeks ago
Unfortunately, we ended up here on a Saturday afternoon, which was very busy. An emergency ended up coming in and taking a priority, which was totally appropriated and needed as the poor dog needed surgery. We had no issue with this. We waited for nearly 4 hours to be seen by a vet to feel very dismissed and basically told here are pain killers and call your vets on Monday! Our dog was crying in pain and could not walk, not even for the toilet. We felt like whatever we said was dismissed and we felt ripped off. We feel we were rushed though due to the amount of people who had then came in the amount of time we were waiting. We had no answers and just a horrible wait for our vets to open on Monday whilst our dog lay in pain and unable to walk. Pretty horrible and stressful experience.
Kat Climate
a month ago
They handled my stressed out phonecall really calmly and nicely! I was really grateful. The wait was very long however when we saw the vet it was great. I also commend the receptionist who is lovely and helpful.
russell cook
4 months ago
Lovely staff, and great care. Please be aware if your vet sends you there for overnight care you will have to pay a large deposit - Thank you for looking after Stampy
Sarah Bishop
5 months ago
Vets Now Cheltenham took great care of our cat when she unexpectedly went into acute heart failure over a weekend. They acted quickly and gave her oxygen straight away while we waited for the vet to be available. The vet, despite being the only one on shift, took the time to take a full history and explain the situation to me clearly. The out of hours fee is undeniably ridiculous (the reason I gave 4 stars not 5), but when our furry family members are in trouble it doesn’t matter. What matters is top class care and the team in Cheltenham certainly provide that.
Kelly Howard
6 months ago
Following on from Trudy woodwards comment you are absolutely disgusting and appalling vets I would not be taken my rubbish to this vets!!!! You have no heart and how can you let an extremely sick cat go home with NO treatment what’s so ever and give a dying cat back in that state mark my words I WILL BE TAKING THIS TO EVER NEWSPAPERS I CAN!!!!! These photos I have doesn’t do it justice THIS CAT WAS DYING
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