Folly Gardens Veterinary Clinic

- Recent feedback is mostly very positive, with many owners describing the team as friendly, kind, and helpful from reception through to the vets. - Several reviewers mention fast appointment access and quick phone answering, including one account of being seen within 15 minutes of calling. - Owners praise the clinic’s handling of nervous pets, clear explanations, treatment updates, and a non-judgmental approach.

Folly Gardens Veterinary Clinic in Cheltenham is part of Linnaeus. The clinic offers routine veterinary care for pets, with recent feedback highlighting friendly front-desk support, quick appointment availability, and vets who explain treatment clearly. Recent reviews are largely very positive, with owners also noting wheelchair access.

Services

•General veterinary appointments and routine check-ups, with reviews mentioning visits for kittens, puppies, cats, and dogs.
•Minor procedures and follow-up care, including nail clipping and dew claw assessment; sedation is mentioned in connection with at least one of these visits.
•Clear communication during treatment, with owners saying they receive updates when care is needed and explanations are easy to understand.
•Pet health plans, described by reviewers as covering health checks and operations.
•Accessibility support, including wheelchair access at the back; one reviewer also mentions parking nearby.

Pricing

No published pricing information is currently available for this clinic.

People

•Reception staff are often described as polite, welcoming, and quick to help with bookings and phone enquiries.
•Vets are praised for being attentive, clear in their explanations, and calm with nervous pets as well as during routine kitten check-ups.
•One reviewer reported concerns about a sedation and recovery visit, along with an incorrect weight being written down at check-in before being corrected.

Reviews

Folly Gardens Veterinary Clinic has 4.8 stars from 172 Google reviews.

•Recent feedback is mostly very positive, with many owners describing the team as friendly, kind, and helpful from reception through to the vets.
•Several reviewers mention fast appointment access and quick phone answering, including one account of being seen within 15 minutes of calling.
•Owners praise the clinic’s handling of nervous pets, clear explanations, treatment updates, and a non-judgmental approach.
•One long-standing client describes a serious negative experience during a sedated nail clip and dew claw visit, including concern about recovery management and an incorrect weight being recorded initially.

Reviews for Folly Gardens Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 172 we track in total. Recent reviews may not be representative of overall sentiment.

Mike Meszaros

1 month ago

A Poem for Folly Gardens (From Shadow and Mike Meszaros): We walked through your doors with a heart full of care, I brought my Shadow of worry there. His barks in the car and his spirit so high, I worried that calmness had said 'goodbye'. I’ve spoken of nips and of moments of stress, Of feelings of failure and life in a mess. But never a judgment or look of disdain, You listened with patience, and I have hope again. When I asked for a path that felt different and new, You didn't just hear me—you saw my point of view. From the front desk greetings to the vet’s kind hand, You’re the steadiest team in this Gloucestershire land. You believed in my words and the plan that we made, Helping the fears of an owner to fade. So thank you for kindness that’s honest and true, For helping my Shadow—and helping me, too.

Mila Pospisil

2 months ago

Always so friendly and welcoming. Everybody is so helpful and couldn't do more for our cat. Wheelchair accessible, parking about 30m away at Tesco.

Rosemary James

Nigel Newhook (NN)

Very kind staff, wonderful treatment of our cat who can be nervous around new people. Highly recommended.

Vivien Paxford

Excellent animal care. Would thoroughly recommend.

Jasmine Rawsthorne

3 months ago

Lisa Pistorius

5 months ago

Great people that take care of all needs pet related. The lady I work for has a kitty cat that is a patient with Folly Gardens in Bishops Cleeve. They have wheelchair access in the back and are very accessible and accommodating for these needs. Reasonably priced and excellent pet plans for pet health checks and operations alike. All around a great place to take sick or injured pets.

Ian Banks

6 months ago

After nearly twenty years with Folly and great treatment for our two dogs, we had a bad experience. Our JRT went in for his nails to be clipped and a dew claw looked at. Firstly the receptionist wrote down the wrong weight for the dog, which I thankfully corrected as he has sedation, and the wrong weight recorded could mean too much or too little sedation given. Not a good start. He usually has a muzzle on until he is sedated. This time they left the muzzle on even after he was sedated and even when he was recovering. When I went to pick him up nearly 3 hours after dropping him off the muzzle was still on and he looked distressed. I questioned if the muzzle had been on the entire time, I was told yes. The very second I took it off he projectile vomited twice, which meant he had wanted to be sick for quite a while as some dogs do after sedation, but he couldn’t because the muzzle was still on. He could have choked on his vomit. He was later sick another two times that day. He could also not have been offered or had anything to drink whilst recovering as the muzzle was not removed. We have had this treatment done several times and the muzzle has always been taken off as soon as they are sedated. This will do nothing to help him at future visits to the vets. We have sadly heard more negative reports about Folly, and I seems to be since selling out to a larger corporate company. We are now considering if we want our dog to remain going to Folly !