Companion Care (Cheltenham) Ltd T/A Vets4Pets

Companion Care (Cheltenham) Ltd trading as Vets4Pets is part of the Vets4Pets group. The clinic is equipped for a wide range of cases, with on-site diagnostics and treatment including an in-house lab, pharmacy, digital X-ray and ultrasound, plus separate cat and dog waiting areas and wards and an isolation unit. Recent feedback points to kind handling of both routine and more involved cases, though a smaller number of reviewers raise concerns about costs and prescription policies.

Services

•Diagnostics and imaging: in-house laboratory testing (including biochemistry, haematology and electrolytes), blood pressure monitoring, ECG, digital X-ray, ultrasound scanning and cardiac ultrasound/echocardiography.
•Surgery, dentistry and inpatient care: operating theatre, soft tissue surgery, fracture repair, cruciate surgery, ear surgery, dentistry including dental X-ray, hospital ward, isolation unit and oxygen chamber. Reviews mention neutering, surgery for a worsening growth, and owners being kept informed during procedures.
•Cancer, routine and nurse-led care: chemotherapy and other cancer treatment, microchipping, nurse clinic, weight clinic, nutritional advice and prescriptions. Reviews also mention longer-term management of an eye tumour.
•Species and facilities: cats, dogs, rabbits and small mammals are listed, including rabbit medicine/testing and small mammal medicine/surgery. The clinic also has separate cat and dog waiting areas and wards, and is listed as a Veterinary Nurse Training facility.
•Emergency cover: out-of-hours emergency care is provided by VetsNow Emergency Prestbury Park.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews include a complaint about a reported £250 fee for an unregistered dog needing advice, and a few reviewers describe the practice as expensive or were unhappy with its written prescription policy.

People

•Clare (vet): praised in multiple reviews for both continuity of care and surgery, including repeated treatment for a pug with an eye tumour and an operation for a dog whose growth had worsened.
•Amy (assistant): named in a home-visit euthanasia review and described as kind, gentle and patient.
•Jo: thanked for taking over an insurance claim.
•Reception and nursing team: reviews often mention kind, efficient front-of-house support, help with insurance and thoughtful practical help after procedures.

Reviews

Google rating: 4.5/5 from 237 reviews.

•Many positive reviews focus on kind, compassionate care, including a home-visit euthanasia for a 20-year-old cat that was rearranged when capacity changed later that day.
•Reviewers also mention clear communication and support during treatment, including updates through the day and help getting dogs back to the car after neutering.
•There are examples of ongoing and more complex care, such as repeated treatment for an eye tumour and surgery for a worsening growth.
•A smaller number of reviewers report dissatisfaction around costs and policies, especially for unregistered pets and written prescriptions.

Reviews for Companion Care (Cheltenham) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 237 we track in total. Recent reviews may not be representative of overall sentiment.

cath cambridge

3 months ago

We have been with Vets4Pets for about 6 years. Just before Christmas our 20 year old cat showed a big decline in her health and we took the difficult decision to put her to sleep. We rang the vets to ask if they could do a home visit. They were not able to as they had a full day of surgery so we arranged an appt for later that day. However, the situation changed and they were able to come to us. The lovely vet and Amy , her assistant, were so kind, gentle and so patient with our beloved cat and us. What was a very upsetting and sad afternoon was bearable because of their kindness. They are a credit to the profession and we sincerely thank you both for your kindness.

Luke Keylock

Vets 4 pets have been absolutely amazing with our dog Poppy the pug, Clare is a fantastic vet who has treated Poppy numerous times with her eye tumour this past few years. Can’t thank you enough :) 🎄

Jon May

10 months ago

Very helpful and kind staff that helped when my dog was ill. Made a big fuss of him and gave me peace of mind.

Anca Macsim

1 year ago

Ric Meads

Was desperate to see a vet for my Dog for advice but was told I would have to pay £250 as wasn't registered or could see a vet on the Monday ...I've been in ICU Cheltenham for 7 months & didn't need this extra stress especially the worry of my Dog as is clearly in pain!! Five minutes of there time for a vet to check my Dog would of been very appreciated and I was happy to pay for any medication needed & labour costs...Clearly it sums this establishment up its obviously all about the ££££ than the love of Animals!

Julie Dixon

Do I want to do a review, YES flipping heck my faith in beyond excellent customer service has been renewed. Imagine your camping your beloved dog has a growth that turned nasty and you have to see a vet, worried and stressed gosh was I then I met the most amazing team at vets for pets Cheltenham, from the phone call to a new member of staff who went above and beyond to help us to the regular staff the lady on the shop floor searching for a trolley to buy for my dog to get around in, the receptionist who was so kind and very efficient and easy to talk to, the vet clare best vet I've ever met I felt so confident I asked her to do the operation my boy needed ❤️, the gentleman that spoke to us about our insurance the absolutely wonderful nurses and lovely Jo who took over the claim for us all of them amazing and my boy is like a puppy again all bouncy and 😊. I hope you all get to read this because your truly truly amazing 👏 thankyou live Julie and George x

Renee Broughton-Johnson

3 years ago

As quickly as what I transferred my pets to this branch, is as quickly as what I transferred them away. Definitely a company who is more interested in making money out of their clients than retaining them. Prejudice against clients who don’t buy their medication from them but ask for written prescriptions. Senior staff’s attitude beggars belief…Only good thing is a very friendly receptionist and good opening hours, but apart from that I can’t say my experience with this practice was good at all. Not recommended one bit

Teresa Allan

All the staff were most welcoming. During the day they kept me informed throughout the day. Also helped me out to the car carrying my dogs down the stairs as the had both been neutered. I would like to say Thank you, for the care, time, and the patience. As together the two can me a handful lol 😆