Companion Care (Cheltenham) Ltd T/A Vets4Pets
#6 Vet in Cheltenham, Gloucestershire
Companion Care (Cheltenham) Ltd T/A Vets4Pets – Vets in Cheltenham
Clinic Overview
Companion Care (Cheltenham) Ltd trading as Vets4Pets is part of the Vets4Pets group. From the clinic’s own information, it’s set up for a wide range of cases with on-site diagnostics and treatment (including an in-house lab, pharmacy, digital X‑ray, and ultrasound) plus separate cat and dog waiting areas and wards and an isolation unit.
Recent reviews describe both routine and complex care, including: a home visit euthanasia that was rearranged on the day when capacity changed, owners being kept informed throughout the day during procedures, and ongoing management of an eye tumour. A smaller number of reviews report concerns about costs and policies (including a reported £250 fee for an unregistered dog needing advice and criticism around written prescriptions).
Services
Based on the clinic website summary and the reviews, services and facilities mentioned include
- •Diagnostics & monitoring: in-house laboratory (biochemistry, haematology, electrolytes), blood pressure monitoring, ECG, digital X‑ray, ultrasound scanning, cardiac ultrasound/echocardiography.
- •Surgery & anaesthesia support: operating theatre; soft tissue surgery; fracture repair; cruciate surgery; ear surgery; dentistry including dental X‑ray.
- •Cancer care: chemotherapy & cancer treatment/oncology (also reflected in a review mentioning treatment of an eye tumour over multiple years).
- •Hospital care facilities: hospital ward, isolation unit, oxygen chamber.
- •Preventive and routine care: microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions.
- •Species seen (as stated): cats, dogs, rabbits, and small mammals (including rabbit medicine/testing and small mammal medicine/surgery).
- •Out-of-hours: the website states out-of-hours emergency care is provided by VetsNow Emergency Prestbury Park.
Also listed in structured clinic data: Veterinary Nurse Training facility.
Pricing
- •One reviewer reports being told they would need to pay £250 to be seen for advice because they were not registered with the practice. (No other specific prices were provided in the inputs.)
People
- •Clare (vet): mentioned in multiple reviews. One owner describes her treating their pug “numerous times” for an eye tumour over several years. Another describes feeling confident asking Clare to do an operation after a dog’s growth “turned nasty.”
- •Amy (assistant): named alongside a vet during a home visit euthanasia; the owner describes them as kind, gentle, and patient, helping make a very difficult appointment more bearable.
- •Reviews also single out reception/front-of-house support (being kind, efficient and easy to talk to) and help with insurance claims (a staff member named Jo “took over the claim”).
Reviews
4.5 stars from 239 reviews. “”
- •Compassion during end-of-life care: a 20‑year‑old cat’s euthanasia is described as handled gently, including a home visit that became possible after an initial “no” due to a full surgery day.
- •Communication during procedures: owners mention being kept informed throughout the day, and practical help after surgery (carrying dogs after neutering).
- •Continuity for longer-term problems: one owner credits a named vet with repeated treatment over years for an eye tumour, and another reports a successful operation for a worsening growth.
- •Conflicting experiences around costs/policies: a small number of reviewers allege the practice is “all about the money,” including one report of a £250 charge for an unregistered pet and criticism of attitudes around requesting written prescriptions rather than buying medication directly.
Special Services
Animals Treated at Companion Care (Cheltenham) Ltd T/A Vets4Pets
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Cheltenham) Ltd T/A Vets4Pets
Opening Hours
Hours
Reviews for Companion Care (Cheltenham) Ltd T/A Vets4Pets
Note: Showing the 5 most recent Google reviews out of 239 we track in total. Recent reviews may not be representative of overall sentiment.
cath cambridge
in the last week
We have been with Vets4Pets for about 6 years. Just before Christmas our 20 year old cat showed a big decline in her health and we took the difficult decision to put her to sleep. We rang the vets to ask if they could do a home visit. They were not able to as they had a full day of surgery so we arranged an appt for later that day. However, the situation changed and they were able to come to us. The lovely vet and Amy , her assistant, were so kind, gentle and so patient with our beloved cat and us. What was a very upsetting and sad afternoon was bearable because of their kindness. They are a credit to the profession and we sincerely thank you both for your kindness.
Luke Keylock
3 weeks ago
Vets 4 pets have been absolutely amazing with our dog Poppy the pug, Clare is a fantastic vet who has treated Poppy numerous times with her eye tumour this past few years. Can’t thank you enough :) 🎄
Jon May
7 months ago
Very helpful and kind staff that helped when my dog was ill. Made a big fuss of him and gave me peace of mind.
Jon May
4 months ago
Very helpful and kind staff that helped when my dog was ill. Made a big fuss of him and gave me peace of mind.
Anca Macsim
10 months ago
Ric Meads
a year ago
Was desperate to see a vet for my Dog for advice but was told I would have to pay £250 as wasn't registered or could see a vet on the Monday ...I've been in ICU Cheltenham for 7 months & didn't need this extra stress especially the worry of my Dog as is clearly in pain!! Five minutes of there time for a vet to check my Dog would of been very appreciated and I was happy to pay for any medication needed & labour costs...Clearly it sums this establishment up its obviously all about the ££££ than the love of Animals!
Ric Meads
a year ago
Was desperate to see a vet for my Dog for advice but was told I would have to pay £250 as wasn't registered or could see a vet on the Monday ...I've been in ICU Cheltenham for 7 months & didn't need this extra stress especially the worry of my Dog as is clearly in pain!! Five minutes of there time for a vet to check my Dog would of been very appreciated and I was happy to pay for any medication needed & labour costs...Clearly it sums this establishment up its obviously all about the ££££ than the love of Animals!
Julie Dixon
a year ago
Do I want to do a review, YES flipping heck my faith in beyond excellent customer service has been renewed. Imagine your camping your beloved dog has a growth that turned nasty and you have to see a vet, worried and stressed gosh was I then I met the most amazing team at vets for pets Cheltenham, from the phone call to a new member of staff who went above and beyond to help us to the regular staff the lady on the shop floor searching for a trolley to buy for my dog to get around in, the receptionist who was so kind and very efficient and easy to talk to, the vet clare best vet I've ever met I felt so confident I asked her to do the operation my boy needed ❤️, the gentleman that spoke to us about our insurance the absolutely wonderful nurses and lovely Jo who took over the claim for us all of them amazing and my boy is like a puppy again all bouncy and 😊. I hope you all get to read this because your truly truly amazing 👏 thankyou live Julie and George x
Renee Broughton-Johnson
2 years ago
As quickly as what I transferred my pets to this branch, is as quickly as what I transferred them away. Definitely a company who is more interested in making money out of their clients than retaining them. Prejudice against clients who don’t buy their medication from them but ask for written prescriptions. Senior staff’s attitude beggars belief…Only good thing is a very friendly receptionist and good opening hours, but apart from that I can’t say my experience with this practice was good at all. Not recommended one bit
Teresa Allan
2 years ago
All the staff were most welcoming. During the day they kept me informed throughout the day. Also helped me out to the car carrying my dogs down the stairs as the had both been neutered. I would like to say Thank you, for the care, time, and the patience. As together the two can me a handful lol 😆
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